We don’t bother about returns.
The only conditions are that the product has not been used, is in perfect new condition, is still in its original packaging if reasonably possible, has been purchased from Bik-Bik online and that you have returned the product within 14 days of receipt.
You have a cooling off period of 14 days to return the product without stating reasons, starting on the day of receipt of the product. The product can only be returned unused and, if possible, in its original packaging.
For returning the order, the return costs are for your account.
The entrepreneur will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
Products that are specially made for you will not be taken back, just like products that are due to their nature (where hygiene comes first). As:
Send your product with sufficient postage and with (a copy of) your order or a note with your name and order number on it back to:
stating Return (order number)
2311 HB Leiden